How can we help?
Each channel has its own purpose. Use the one that matches your question so it reaches the right team from the first message.
Technical support
Bugs, unexpected behaviour, technical questions about using Arandu AI, help with installation, upgrades and license management. Available during business hours (Mon–Fri, 09:00–17:00 America/Asuncion).
Privacy and personal data
Requests to access, rectify, port or delete personal data (DSR). Questions about the Privacy Policy or the License Server DPA. Privacy incident reports.
privacy@arandu-ia.comLegal matters
Questions about the EULA, Terms of Service, contractual agreements, formal notices, requests from competent authorities or any legal matter concerning Arandu AI and Microinformatica S.R.L.
legal@arandu-ia.comPre-sales and plans
Questions about pricing, multi-instance needs, enterprise scenarios, volume discounts or anything commercial before purchasing a license.
support@arandu-ia.comCompany information
- Company
- Microinformatica S.R.L.
- Tax ID (RUC)
- 80055647-0
- Headquarters
- Asunción, Paraguay
- Product
- Arandu AI — self-hosted, BYOK AI
- Support
- Mon–Fri, 09:00–17:00 (America/Asuncion) · Spanish and English